What Some of Our Customers Have To Say:

MJ Schiehl

No More Hurry Up and Wait image

"No more hurry up and wait for me!"

During the past month, ShipTracks has saved me about eight hours of dead time that would have occurred had I believed my customer's estimates of arrival times of vessels. Since I also had to hire contractors to assist me, I was able to optimize their time and keep customer cost to a minimum. One customer told me his vessel was arriving three hours before I had plotted its ETA; then I explained that I had been tracking this particular vessel for two days and knew its arrival time within minutes.

No more hurry up and wait for me!

M.J. Schiehl & Associates

January 2009

   

Oiltanking

"The versatility of the ShipTracks system is beyond what I expected."

As the Health, Safety, Security, and Environmental Coordinator for a large marine facility, I highly recommend the ShipTracks systems for any company that has a need for dependable real-time or historic nautical mapping data. The system has been in use at our facility for almost two years and has proven to be an invaluable asset.

The versatility of the ShipTracks system is beyond what I expected. Many features are available to assist Operations with accurate timing, Traffic with efficient scheduling, and Safety with historic tracking data for incident investigation. Other advanced features such as email notification of vessels entering or leaving user defined areas contribute greatly to an efficient marine operation. Reliability an support has always been excellent. The service provided by ShipTracks literally pays for itself with increased productivity and efficiency.

Oiltanking

May 2008

   

Chevron Shipping Company

"ShipTracks certainly proved its costs for the year in this one event during the 2008 hurricane season when were able to make "real-time" decisions and successfully achieved ... to bring crude tankers in and keep the refinery operational."

ShipTracks certainly proved its costs for the year in this one event during the 2008 hurricane season when were able to make "real-time" decisions and successfully achieved consensus with the Pilots, USCG, ACOE as well as operating within our Tenants of Operations to bring crude tankers in and keep the refinery operational. As we saw with Hurricane Gustav and Ike, our shipping channel was closed due to aids of navigation off station and shoaling on the channel. What should have normally taken the port in this condition a week to open, we were success in opening in two-and-a-half days. This re-opening of the channel included working with port "daylight only" restriction. As the condition of the refinery was at a critical state with the crude units on fumes, we had approximately eight hours left before the crude units went down. If we had not been successful in getting those crude tankers in to resupply refinery's storage tanks, the refinery posture would have been much different.

Chevron Shipping Company

March 2009

   

Moran Towing

"ShipTracks certainly has aided tugboat dispatching; this is how Moran uses it:"

  1. Keeping abreast of how our tugs are progressing on their current jobs, which in turn helps decide the next best job connection.
  2. Watch the ships far offshore to see if they will be showing up at the pilot station on time, and then monitoring in which order and speed they are coming up from the sea buoy in. ShipTracks assists with more efficient connections/timings plus having the correct tug HP available.
  3. View the position of vessels in the anchorages for lightering purposes, and also to help estimate transit times to berths.
  4. Monitor "other" company tugs in the harbor to check their locations int he event we need to hire extra tugs to cover our workload on short notice.

 

Dispatch

Moran Towing

June 2009

   

USCG

"ShipTracks...provided the tool to more efficiently mobilize and manage decontamination teams in the field and therefore expedite the cleanup and recovery process."

I wanted to take this opportunity to express our sincere thanks to you for the effort you put forth in recent major DM-932 oil spill incident in the New Orleans Harbor and Lower Mississippi River in July and August of 2008.

With just one quick call placed by Mr. Raymond Butler of the Gulf Intracoastal Canal Association ShipTracks, LLC quickly responded and arrived on scene at the Unified Command Post in Bellechase, LA where upon arrival you quickly assessed the situation and then assembled a vessel tracking program. Your swift actions provided the tool to more efficiently mobilize and manage decontamination teams in the field and therefore expedite the clean and recovery process.

Thanks to your selfless actions, the maritime recovery process was significantly expedited saving the American People and all affected industries of this event an invaluable amount of time and resources.

Eighth Coast Guard District

August 2008